Shipping Policy

1. Domestic Processing and Shipping Times

We know how important it is to receive your equipment on time for your training and tournaments. Once your purchase is authorized, the preparation and packaging time at our facilities is 1 to 5 business days.

Shipments within the Mexican Republic have an estimated transit time of 3 to 7 business days operating through our allied parcel services (UPS, DHL Express, FedEx or Estafeta). This means that your order will arrive at its final destination between 4 and 12 business days after your purchase.

Clarification: There are cities or towns considered "extended zones" by parcel services, which could extend delivery times. Additional costs generated by shipments to extended zones must be covered by the customer. All orders are subject to the availability of our inventory and the manufacturing times of our specialized items.

2. Local Deliveries

For our customers located in Mérida, Yucatán, we offer the option of deliveries through local delivery platform services. To ensure the success of your delivery, you will be provided with real-time tracking links.

It is the customer's responsibility to be available for order reception. Rucua cannot assume additional costs for late deliveries, incorrect addresses, or the recipient's absence when the delivery person arrives.

3. Pre-order System

PRE-ORDER Products: At Rucua, we implement this system so that you can acquire the piece you most desire, even if we do not have it in stock for immediate delivery. As soon as you place your order, our team in Japan takes care of acquiring your product directly from official stores. In this way, we ensure the authenticity of your piece and bring exactly what you ask for, especially for you.

Your products will be ready within 4 to 6 weeks and we will contact you as soon as we are about to send them along with tracking information.

Orders including PRE-ORDER Products: If you placed an order with PRE-ORDER product(s) and product(s) for immediate delivery, your order will begin to be prepared when your PRE-ORDER products are ready to be shipped. Rucua does not commit to making partial shipments for this type of order, except in exceptional cases.

4. Nature of Products

Our catalog includes professional Beyblade equipment, stadiums, precision components, collector portfolios, and structured stands. Due to the competitive standards of our items, they are not eligible for return or refund in the following scenarios:

Items that have been opened, assembled, or used in combat (due to physical and aesthetic wear and tear inherent in competitive use).
Products purchased on pre-order, offer, discount, or clearance.
International items held or rejected by local customs due to omissions by the recipient.

5. Exceptions: Damaged Product or Shipping Error

Your support is our priority. Case reviews for replacements or refunds will only be accepted under the following conditions:

The product arrived damaged due to logistical transport.
The item received does not correspond to the original model or order.

To proceed, it is essential to report the incident to our support team within the first 48 hours after delivery, attaching clear photographic evidence of the product, packaging, and shipping label. The product must not have been used under any circumstances.

6. International Shipments, Taxes and Customs

If you make a purchase from outside Mexico, estimated transit times will depend exclusively on the export and import processes of each country.

Important: The prices shown in our store do not include import taxes, tariffs, local VAT, or customs charges of the destination country. Such charges are the sole responsibility of the buyer. In the event that a package is rejected, withheld, destroyed, or returned due to non-payment of taxes or non-compliance with local regulations, no refund will be issued.

7. Responsibility and Transit Eventualities

We work with world-class logistics operators. Once your order is picked up by the parcel service, physical custody of the product is transferred to them.

We understand how valuable your equipment is. While Rucua cannot assume financial responsibility for theft, loss, excessive delays due to bad weather, or incorrect addresses provided by the customer, our support team will always be willing to guide you and provide you with the necessary tools so that you can manage and follow up on any incident directly with the parcel service.

If no one is found at the provided address, you must coordinate with the parcel service to pick up the package at the nearest branch (Ocurre Service). If the package is returned to our facilities, the customer must cover the cost of a new shipment.

8. Cancellations and Refunds

IMPORTANT: Delays by parcel services are not grounds for cancellation or refund.
PRE-ORDER Orders: If you placed an order with PRE-ORDER product(s), it cannot be canceled or refunded.
For other orders (immediate stock), cancellations will only be accepted if the order has not entered the preparation or manufacturing phase. Once this process has begun, it will not be possible to cancel the order.
If a refund is granted (previously approved due to shipping error or damage reported on time), the amount will be issued exclusively for the product value and will be reflected in the original payment method within 5 to 10 business days. Shipping costs, taxes, and tariffs are not refundable.

9. Tracking and Logistics Contact

Once your order is in transit, you will automatically receive your tracking number to monitor its status in real-time through the parcel service's website. For specific questions about your package's route, we suggest contacting their customer service lines:

UPS Customer Service: 800 743 3877
DHL Customer Service: 55 5345 7000
FedEx Customer Service: 55 5228 9904
Estafeta Customer Service: 55 5270 8300

If you require administrative assistance with your order, our team is at your entire disposal. Rucua reserves the right to modify this policy at any time to maintain our highest operational standards; the applicable conditions will always be those in effect at the time of your purchase.